Server ManagementThis is a complete, 24/7 server monitoring, remediation, maintenance and management solution. Typically, a single server generates between 10-20 alerts per day. Our engineers watch the alerts, analyze them and intelligently escalate issues. Our engineers will monitor and troubleshoot server problems based on alerts and early warning information received. SupportProbe provides 24/7 advanced remote monitoring and management of windows servers - including applications designed for small and medium sized businesses.We then troubleshoots alerts that arise while monitoring these systems we also checks for viruses and event logs to identify and resolve these issues.
SupportProbe provides a complete solution for managing, maintaining and supporting desktop computers throughout your organization. SupportProbe ensures that your computers are functioning properly, protected and secure. We'll keep your computers operating at peak performance so your employees can do the same. SupportProbe regularly deploys patches and updates virus definitions. Other services are included such as performing desktop tunings like Defrag, Scandisk, Paging file optimizations, bottlenecks, etc. We also deploy updates to software and service packs and supports off shelf products and third-party applications.
Preventative Maintenance Schedule
How our platform works: SupportProbe proactively monitors your network devices. Devices such as computers, servers, firewalls and more. So even though we are not always at your location, we are proactively monitoring your network ensuring that your IT operations are running smoothly. At SupportProbe, we emphasize both people and technology. We know that it requires the watchful eyes of our engineers and automated tools to proactively monitor your network to keep your IT operations running smoothly. Here's the step by step process highlighting how this works:
For a visual diagram Network Security: We understand that your core competency may not be technology. Not only will your SupportProbe team take care of all of this for you, but your team will use every day common language so you have a good understanding of these services. IT security is one of our strongest areas with extensive background and knowledge in this arena. We will work closely with you to determine the best security strategy for your company to minimize your risk. If you are interested in learning more about IT security you can also read below on some of the basic definitions of the different security technologies. Backup and Recovery: As a small business your data are as important as the data stored by large enterprises, however your information is likely at far greater risk. Without the time to routinely back up your data, you are just one virus way from major data loss. Studies have shown that 65 percent of businesses that lose computing capabilities for over one week are never able to recover, and subsequently go out of business. The bottom line is that it's not the size of the organization that determines the value of the data. Mission-critical data is mission-critical regardless of who produces that data and it deserves appropriate protection. One of the things that SupportProbe can do is back up both your servers and computers to an appliance on your local network. We then also securely back that up to an offsite data center. So you have a local back up in the event that a computer crashes, and you can instantly recover that computer. You also have an offsite backup in the event of a disaster such as a flood or fire. Your team at SupportProbe will manage and monitor this entire process for you. Data Center: Introduction: SupportProbe uses industry leading security engineering practices and processes in this platform. This document provides an overview of the security engineering practices that have been incorporated into this platform. SupportProbe uses a Egnite, Acronis and vmware tool and Amazon Services. Data Center: Our servers are in Ubiquity's Chicago data center is based out of a SAS-70 certified facility at 1808 Swift Drive in Oakbrook, right on the edge of downtown Chicago. The Chicago data center at 1808 Swift Drive is unquestionably the best place for a server in the Chicago area, and kept to higher standards than data centers throughout the midwest.Firewall: We are using state of the art firewalls and only allow incoming traffic for ports 80 and 443. The firewalls are multi-threat security systems which enable secure communications and deliver the best security and performance. Agents: The Desktop and Server Agents are responsible for collecting asset data and performance data. The agents themselves run using the local system account. The Desktop Agent sends a keep-alive request to the data center every 30 minutes. The server agent sends a keep-alive request to the data center every two minutes. There is no information in the keep-alive packet that identifies the machine or that would enable a hacker to identify the machine. In addition to your assigned team, SupportProbe provides you with help desk service which allows you to be more productive by quickly resolving technical problems. This service operates Monday - Friday between the hours of 8am-5pm central time. Our help desk's goal is to emphasize a first call resolution. How it works:
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