Description
Keep your Firewall security services updated .
Standard Support is an extensive range of services, available Monday through Friday, during our business hours in a single geographic region. With the purchase of Standard Support, you will receive the following elements of service:
- Unlimited 24×7 access to our support portal
- Technical support resources available during local business hours
- Access to online forums, documents, videos, and Knowledge Base
- Online service request management
- Basic how-to trouble shooting
- The latest software/firmware upgrades
- Unlimited phone and chat support
- Collaborative assistance with third-party vendors
- Support is provided in English with local language accommodated when possible
